FAQ
Welcome to the Kavellio Frequently Asked Questions page. We want the shopping experience to be a good one. If anything is not covered here, please reach out.
1. How long will it take to receive an order?
Handling time is 1 to 2 business days, transit time is 5 to 7 business days, and estimated total delivery is 6 to 9 business days. Full details are in our Shipping Policy.
2. Do you offer free shipping?
Yes. Every order ships free within the United States, with no minimum purchase. See our Shipping Policy for details.
3. Where is Kavellio located?
Kavellio is a United States based online business offering a curated selection of pet products, with shipping available throughout the United States.
4. What happens if an item arrives defective?
Defective items are replaced at no cost. Contact us within 30 days of delivery and we will take care of it. See our Return Policy.
5. Can an order be cancelled after it is placed?
Yes, within 24 hours of placing it. Contact support as soon as possible so the order can be caught before it enters processing.
6. What is the return policy?
Returns are simple within 30 days of delivery. The full process is laid out in our Return Policy.
7. When is a refund issued after a return?
Once the return arrives and passes inspection, the refund is initiated to the original payment method within 7 business days, depending on the payment provider. See our Refund Policy.
8. What if something is wrong with an order?
Contact us within 30 days of delivery and it will be handled under our Return Policy, which covers damaged, defective and incorrect items.
9. How can customer support be reached?
Through the Contact Us page or by email at info@kavellio.com.
10. Do you ship internationally?
No. Shipping is exclusively within the United States at this time.
11. Is there a physical store location?
No, Kavellio is online only. That keeps pricing competitive and allows a wider selection.
12. Are bulk orders available?
Yes. Contact customer support for pricing and details.
13. What is the process for exchanging a product?
Exchange instructions are outlined in our Return Policy. Email us and we will walk through it.
14. How can an order be tracked?
Once an order ships it can be followed on our Order Tracking Page.
Contact Information
Store Address: 2110 South Broadway Avenue, Boise Idaho 83706, United States
Store Email: info@kavellio.com
Store Phone: +12083796474
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (MST)
We do our best to reply to your e-mail within 1 to 2 business days.