FAQ
Welcome to the Kavellio Frequently Asked Questions page. We want your shopping experience to be a good one. If you need anything that is not covered here, please reach out.
1. How long will it take to receive my order?
Handling time is 1 to 2 business days, transit time is 5 to 7 business days, and estimated total delivery is 6 to 9 business days. Full details are in our Shipping Policy.
2. Do you offer free shipping?
Yes. Every order ships free within the United States, with no minimum purchase. See our Shipping Policy for details.
3. Where is Kavellio located?
Kavellio is a United States based online business offering a curated selection of high quality products, with shipping available throughout the United States.
4. What if I receive a defective product?
We replace defective items at no cost to you. Contact us within 30 days of receiving your order and we will take care of it. See our Return Policy.
5. Can I cancel my order after it is placed?
Yes, within 24 hours of placing it. Contact support as soon as you can so we can catch the order before it enters processing.
6. What is your return policy?
Returns are simple and hassle free within 30 days of delivery. The full process is laid out in our Return Policy.
7. When will I receive my refund after returning a product?
Once your return arrives and passes inspection, the refund is initiated to your original payment method within 7 business days, depending on your payment provider. See our Refund Policy.
8. Do you offer any warranties or guarantees?
Yes. Every purchase carries a 30 day warranty. Details are in our Return Policy.
9. How can I contact customer support?
Use our Contact Us page or email us directly at info@kavellio.com.
10. Do you ship internationally?
No. Shipping is exclusively within the United States at this time.
11. Do you have a physical store location?
No, Kavellio is online only. That keeps our pricing competitive and lets us carry a wider selection.
12. Can I place a bulk order for my business or organization?
Yes. Bulk orders are available. Contact customer support for pricing and details.
13. What is the process for exchanging a product?
Exchange instructions are outlined in our Return Policy. Email us and we will walk you through it.
14. How can I track my order?
Once your order ships you can follow it on our Order Tracking Page.
Contact Information
Store Address: 2110 South Broadway Avenue, Boise Idaho 83706, United States
Store Email: info@kavellio.com
Store Phone: +12083796474
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (MST)
We do our best to reply to your e-mail within 1 to 2 business days.