Shipping policy
Last Updated: August 15, 2026
At Kavellio we want the buying part to be as good as the product itself, and that starts with being straight with you about shipping. Every order ships free within the United States.
Shipping Locations
This policy covers orders shipped within the United States.
Delivery Times
Order cutoff time: 3:00 PM MST. Anything placed after that is processed the next business day, which can add a day to the estimate.
Order handling time: 1 to 2 business days, Monday to Friday. Once processed, your order goes out with one of our carriers.
Transit time: 5 to 7 business days, Monday to Friday.
Estimated delivery time: 6 to 9 business days.
Delivery windows are estimates and can move for reasons outside our control.
Carrier Services
We work with reliable carriers to deliver across the United States, including USPS, UPS and FedEx.
Shipping Costs
Free shipping: every order within the United States ships free, with no minimum order value.
Paid shipping: for any destination outside our free shipping zones, the cost is calculated and shown at checkout.
Delivery Issues
If anything goes sideways with your delivery, a delay or a package that never turns up, contact our customer service team right away. We will chase it with the carrier and make sure your order gets where it belongs.
Tracking Your Order
As soon as your order ships you will get an email with your tracking number. You can follow the shipment on our Order Tracking Page: https://kavellio.com/apps/trackyourorder
Changes to This Policy
We may update this Shipping Policy at any time. Changes appear on this page with a revised Last Updated date. Please review it from time to time. Continuing to use our website after a change means you accept the updated policy.
Questions?
Visit our FAQ page or contact our support team and we will help.
Contact Information
Store Address: 2110 South Broadway Avenue, Boise Idaho 83706, United States
Store Email: info@kavellio.com
Store Phone: +12083796474
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (MST)
We do our best to reply to your e-mail within 1 to 2 business days.