Refund policy
Last Updated: August 15, 2026
At Kavellio we want you to be glad you bought it. If something is not right, the return process is simple and there are no games in it.
Order Cancellations
You can cancel within 24 hours of placing your order by emailing info@kavellio.com with your order number. After that window we cannot promise a cancellation, since the order may already be in processing. Once it has shipped, cancellation is no longer possible, but you can still return the item after it arrives under the terms below.
30 Day Easy Returns
You have 30 days from the day your order arrives to send items back. To qualify, items must be:
Unused
In original condition
Returned with original packaging, tags and accessories
Our support team will walk you through it. Restocking fee: $0. We do not charge one.
Return Policy Overview
Return window: 30 days from the day your order arrives
Condition: unused and in original condition with all packaging, tags and accessories
Easy returns: our support team guides you through the process
Restocking fee: none
Return Costs
Defective or incorrect products. No cost to you if the item is wrong, arrived damaged by the carrier, or is defective in any way.
Customer remorse, change of mind. If you ordered the wrong item, it does not fit, or you no longer want it, the return shipping cost is yours. Original shipping costs are not refundable.
How to Return an Item
- Contact us. Email info@kavellio.com with your order number and the reason for the return.
- Pack your item. Repack it securely in its original packaging with all accessories, tags and documents.
- Send it back. Ship using the instructions in your return authorization email, with the carrier or method we recommend there.
Refund Process
Inspection: once your return reaches us we check it against the criteria above.
Refund timing: after approval, allow up to 7 business days for the refund to be initiated to your original payment method, depending on your bank or payment provider.
Exchanges
We accept exchanges. For a different size, color or product, email info@kavellio.com and we will get it swapped quickly.
Order Not Delivered
If your order has not arrived within the expected window, email info@kavellio.com with your order number. We will open an investigation with the carrier. If the package is confirmed lost, you get a full refund to your original payment method or a replacement at no extra cost, whichever you prefer.
Non Returnable Items
For hygiene and safety reasons a small number of items cannot be returned. Those products are clearly marked as non returnable on their product pages.
Changes to This Policy
We may update this Return and Refund Policy at any time. Changes appear on this page with a revised Last Updated date. Please review it from time to time. Continuing to use our website after a change means you accept the updated policy.
Questions?
Visit our FAQ page or contact our customer service team for help.
Contact Information
Store Address: 2110 South Broadway Avenue, Boise Idaho 83706, United States
Store Email: info@kavellio.com
Store Phone: +12083796474
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (MST)
We do our best to reply to your e-mail within 1 to 2 business days.